TalentBeat BPO (Business Process Outsourcing) Services deliver long term benefits and value added services to customers by:
- Business process re-engineering
- Technology integration
- Knowledge process services
Customer Services
TalentBeat BPO - Customer Services Practice is one of the fastest growing horizontals with an exponential growth rate of around 55%. We have established a leadership position while expanding our services across industry verticals: |
- Banking and Financial Services
- Credit Cards
- Retail
- Mortgage
- Insurance
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- Technology
- Global Delivery Model
- Diverse Portfolio of Services and Clients
- Integrated BPO and IT Approach
- Operations Excellence
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| TalentBeat BPO provides the following breadth of services: |
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- Voice
- Inbound Customer Service
- Banking
- Payments
- Loans
- Mortgage
- Billing Helpdesk
- HR Services
- Sales Support
- Technical Helpdesk
- E-Commerce Support
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- Collections
- Internal Services Helpdesk
- Vendor Authorization
- Non-Voice
- Level one & two Technical Support
- Non-Voice Email Support
- Mortgage Banking
- Retail Banking
- Loans
- Internal Services Helpdesk
- Key Features
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TalentBeat BPO provides the following breadth of services:
- The Customer Services Practice partners with nine global clients to deliver industry-focused solutions.
- Dedicated FTEs providing customer services
- Extensive domain and operations expertise across voice and non-voice platforms
- Customer service delivered out of two centers in India
- Our major Clientele
- Leading POS terminal and peripheral manufacturers
- Payment processors
- US Financial Institution
- US Retail Bank
Customer Services
TalentBeat have delivered measurable business results to large enterprises and multinational clients in various industries. Our experience and expertise in delivering Order Management services across industries have provided us with a deep understanding of the key requirements within various industries. Based on our experience and expertise, we have customized our solution to meet the needs of all elements within the client’s value proposition, delivering an enhanced customer experience while addressing cost and control imperatives though increased working capital efficiency, reduced cost per order, cycle time reductions and optimized processes. Our clients have not just allowed themselves to focus on their core business, they have bought time in short to explore the opportunities available the world over.
- Benefits:
- Helps companies increase revenue through higher order accuracy, faster response time, and guided selling
- Significantly reduces cost per order processed and turnaround time thereby impacting the direct impact on the bottom line
- Enables companies to transform the order management processes to enhance customer experience, improve service levels, and achieve scale and cost savings
- Provides best practices, leading business processes and benchmarks linked to a maturity model that facilitates identification of areas for improvement, and pre-packaged technology enablers to accelerate deployment
- Provides automation capabilities for identification and management of exceptions as well as business process standardization
- TalentBeat BPO Advantage:
- Over 1.5 million working hours of knowledge available within payment space
- Experienced techno-commercial FTEs working on Order Management and related processes
- More than 100 processes/sub-processes currently being serviced
- Access to inter and intra-industry best practices
- Custom tools to highlight tangible business values
- Ability to deliver integrated technology platforms spanning the entire payment processing, authorization and settlements
- Expertise in supporting voice-based customer service functions
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