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Online Shopping Gets Five Stars
More than 80% satisfied with holiday shopping online – reports post holiday season 2007
Online shopping is getting a thumbs-up from holiday shoppers this year.
A large majority of online shoppers, 82 percent, are very satisfied or somewhat satisfied with the customer support available during their online Christmas shopping experience this year, according to Nielsen Online, a service of The Nielsen Company...
Among the 46 percent of respondents who had posted or planned to post reviews about their online shopping experience, 88 percent said those reviews either were, or would be positive.
This high level of satisfaction resulted in nearly half of online shoppers, 46 percent, doing the majority of their holiday shopping online so far this year.
"The holiday season has always been important to retailers because it generates a material percentage of the year's sales," reported by, Nielsen Online. "But the season also sets the stage for the upcoming year.
Negative customer experiences can hamper growth significantly, especially in this age of Consumer-Generated media, however, online retailers should be thrilled that, regardless of whether or not sales meet expectations, this holiday season will provide a solid foundation for 2008 from a customer service perspective.
Talentbeat Inc., leading global IT solution providers catering to leading Retailers and large Merchants, relate the growing number of online shoppers, not just for convenience (the US weatherman reporting 18 inches snow etc…) but – hi-speed, security and precise product information, product management (customer service) and shipping information – available at a clik of a button. Talentbeat Inc., predict that online shoppers and merchants, in the coming months would seek details per costs per transaction, payment gateway-charges among other. An end-to-end solution provider within the payment industry would be the best choice or partner for managing ‘on-line’ transactions profitably.
Talentbeat Inc. have the eye on ROI…
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